The OmniScript Multi-select Input Component cannot access Salesforce picklist values.

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Multiple Choice

The OmniScript Multi-select Input Component cannot access Salesforce picklist values.

Explanation:
OmniScript can pull Salesforce picklist values into a Multi-select Input by using a dynamic Choice Set sourced from a Salesforce field. You configure a Choice Set with the data source pointing to Salesforce and specify the target object and its picklist field. OmniStudio then reads the picklist values (both labels and underlying values) and uses them as the options for the Multi-select Input. The user selections are returned as an array in the OmniScript data. So the statement isn’t true—the component can access Salesforce picklist values.

OmniScript can pull Salesforce picklist values into a Multi-select Input by using a dynamic Choice Set sourced from a Salesforce field. You configure a Choice Set with the data source pointing to Salesforce and specify the target object and its picklist field. OmniStudio then reads the picklist values (both labels and underlying values) and uses them as the options for the Multi-select Input. The user selections are returned as an array in the OmniScript data. So the statement isn’t true—the component can access Salesforce picklist values.

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